Warranty

Contact Form

Warranty Request Form

Please enter your name and last name here
Please enter your phone number here
Please enter your physical address here
Please provide your city and state, separated by a comma
Please enter your ZIP Code here
Please let us know where you purchased your Io Audio products
Please enter the part number of the product. It starts with "IO" or "CSL"
Let us know what is wrong with your product. Please be as specific as possible.

Limited Lifetime Warranty

WE USE THE BEST MATERIALS AND BEST MANUFACTURING PRACTICES IN THE INDUSTRY. THIS IS WHY WE CAN GUARANTEE  THAT ALL OUR  CABLES AND CONNECTORS  WILL BE FREE FROM MANUFACTURING DEFECTS. WE OFFER A LIFETIME WARRANTY ON ALL OUR  CABLES AND CONNECTORS. PERIOD.

 

2 Year Warranty

WE USE THE BEST MATERIALS AND BEST MANUFACTURING PRACTICES IN THE INDUSTRY. THIS IS WHY WE CAN GUARANTEE  THAT ALL OUR  CABLE PROTECTORS  WILL BE FREE FROM MANUFACTURING DEFECTS. WE OFFER A 2 YEAR FROM DATE OF PURCHASE WARRANTY ON ALL OUR  KORE AND HERCULES SERIES CABLE PROTECTORS.

 

Return Process

If you have trouble with your Io Audio product you can either:

1) Go to an authorized Io Audio distributor for an exchange or return. Please be sure to verify stock with your dealer to ensure product availability. If they have the products in stock, they are authorized to address the issue.

OR

2) You are welcome to contact us directly for a repair or replacement by filling out our Warranty Request Form or calling 800-323-4239. Please make sure that all the required fields are filled out correctly. 

You will be given an RMA (return authorization) number.

DO NOT MISPLACE THE NUMBER! We use this number to track your package and so it must be printed CLEARLY and LEGIBLY on your package.

 

Please address all returns as follows:​

Io Audio Technologies
Attn: RMA Number
10557 Metric Dr
Dallas, TX 75243

Toll free (800) 323-2439. Local (214) 340-0265. Or, send us a message & we'll contact you.

We're open Monday-Friday 8:30-5:00 CST. Closed Saturday & Sunday.