Privacy Policy

Io Audio Technologies takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

Io Audio Technologies registered office is 10557 Metric Drive, Dallas, Texas 75243. We act as the ‘Data Controller’ for personal data.

We will collect your personal information when you, for example:

  • Buy or use any of our online products and or services;
  • Subscribe to newsletters, alerts or other services from us;
  • Contact us through various channels (in particular when you contact us via email), or ask for information about a product or service;
  • Take part in a competition, prize draw or survey;
  • Visit our website; or
  • Where you provide information publicly.
     

The information we collect about you

  • Your name, address, phone and/or mobile number, your date of birth, gender and email address;
  • Your location data. For example, a location is derived from your IP address or data such as a post code or name of a town or city;
  • Your contact with us, such as a note or recording of a call you make, an email or letter sent, or other records of any contact with us;
  • Your account information, account numbers or other information related to your account or included in Io Audio Technologies web sites;
  • Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services provided by Io Audio Technologies;
  • Your preferences for particular products, services and lifestyle activities when you tell us what they are, or we assume what they are, based on how you use the products and services; or
  • See the 'Cookies' section for details on what we collect using cookies.

How we will use the information about you

We gather this information to allow us to set up and administer online accounts or profiles used for our communication and marketing to you.  We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you. We will store personal information for a period not exceeding 5 years from the date when you last provided that personal information, or indefinitely as long as you continue to use our services or engage in business with us. It may be necessary to share some of your information with a third party in provision of certain services, such as forwarding a support request to a relevant regional distributor or service provider. We will endeavour to share only information necessary to the specific service. You have the right to restrict the processing of your personal information by us. If you wish to do so please send an email to info@ioaudiotechnologies.com detailing those restrictions. We shall endeavour to comply with all such requests but there may be some limitations due to previously made public information, such as online blogs. We will however delete any information not necessary to the operation of our services upon your request.

Marketing

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please contact us in the manner set out above. Even if you do not opt out of receiving such information when you first initiate contact with us or when you first indicate that you agree to the terms set out in this privacy policy you can always opt out at a later date.

Use of cookies and other information-gathering technologies

Cookies are small text files that are placed on your computer by websites that you visit. We use these to make our website more efficient and to protect your information. They provide us with anonymous information to improve user experience and our content. Below is the explanation of the cookies we use and why we use them.
Io Audio Technologies.com cookies:

  • _ga
  • _gta_gtag_UA_110831314_1
  • gid

We use these cookies to collect information about how visitors use our website, to create reports and analysis. All data is collected in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Third party cookies

YouTube cookies

We embed videos from our official YouTube channel. You can view YouTube’s current Privacy Policy on their website.

Google cookies

We use Google analytics and related Google cookies to gather website statistics, and track conversion rates, and other capabilities provided by Google.

You can view Google’s current Privacy Policy on their website.

Facebook cookies and pixels

We use Facebook cookies to track activity on our website. When you subsequently use Facebook, those cookies deliver adverts that are relevant to you and your interests. The number of adverts you see will be limited by Facebook’s cookie policy for each time you visit a particular Facebook page. All Facebook cookies we use are deleted after 180 days if you do not revisit our website during that period. Read more about Facebook’s cookie policy here.

Other cookies

From time to time we link pages to other sites. In doing this, those sites use their cookies on our site. The relevant privacy policies are listed below:

Facebook

Twitter

Spotify

Instagram

How can you change your cookie settings?

Visit www.aboutcookies.org or www.allaboutcookies.org. to find out more about cookies, including how to see what cookies are being used. Some control of cookies is usually allowed through the browser settings on most web browsers.

Click the links below to understand how you can manage cookies on popular browsers.

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Opera

Apple Safari

For any further information on other browsers, you will need to visit the browser developer’s website.

Alternatively, you can opt out of Google Analytics tracking across all websites by visiting this site.

How we protect your information

We have put in place appropriate security procedures and technical preventative measures to safeguard your personal information and ensure that it is processed lawfully which includes limited access, use of passwords etc as appropriate.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

You have the right to contact the relevant Data Protection Authority regarding how we process your personal information.

Overseas Transfers

The information you provide may be transferred to countries outside the European Economic Area ('EEA') that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, if we do so, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By consenting to us processing your personal information this includes your consent to these transfers for the purposes specified above.

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@ioaudiotechnologies.com. We may require a reasonable fee for servicing this request if it is deemed excessive, repetitive or if additional copies of the same information are requested. We will endeavour to provide such information without delay. However, we reserve the right to use as much time as necessary if the request for information is deemed to be complex. In such a case we will inform you that we intend to extend the period of time to provide the information along with our reasoning and a good faith estimate of how long it will take to provide the information.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Io Audio Technologies changes, for example if you change your email address, name or payment details, or if you wish to cancel any website registrations, please let us know the correct details by contacting us at the above address. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business or their successors in interest.

Your consent

By agreeing to the terms and conditions required to open an account on our website, or by otherwise choosing an option, when offered, to agree to any of our other terms and conditions, you have consented to the use of your personal information in the manner set out in this policy. You may withdraw your consent at any time by sending an email to info@ioaudiotechnologies.com requesting that we erase all or any part of any personal information we hold about you. We shall comply so long as the information is not critical to the operation of our services, or where we are required by law to maintain the information.

Changes to Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy Policy was last updated on June 2nd, 2020.

How to contact us

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please contact Io Audio Technologies at the above address.

Links to other websites

Our website contains links to other websites. This Privacy Policy only applies to this website so when you access links to other websites you should read their own privacy policies.

 

Toll free (800) 323-2439. Local (214) 340-0265. Or, send us a message & we'll contact you.

We're open Monday-Friday 8:30-5:00 CST. Closed Saturday & Sunday.